Refund Policy
Welcome to Design Dot Store! We appreciate your business and strive to provide the highest quality digital products and services. Please carefully review our refund policy outlined below:
Digital Products (Source Codes, Templates, Ebooks, etc.)
Due to the nature of digital products, all sales are final. We do not offer refunds or exchanges once the product has been downloaded or accessed. This policy is in place to protect our intellectual property and maintain the quality and value of our products.
However, if you experience any technical issues with your purchase or the product does not function as described, please contact us within 7 days of purchase. We are committed to resolving any issues and will work with you to ensure your satisfaction.
Services (Custom Development, Design, Consultation, etc.)
For services provided by Design Dot Store, we offer a satisfaction guarantee under the following conditions:
- Consultation Services: Once a consultation service has been provided, it is non-refundable. If you are not satisfied with the service, we encourage you to reach out to us to discuss your concerns, and we will do our best to provide a satisfactory solution.
- Custom Development and Design Services: If you are not satisfied with the initial draft or concept provided, you may request up to 2 revisions at no additional cost. If, after the revisions, you are still not satisfied, you may request a partial refund (up to 50%) of the total project cost. Refund requests must be made within 7 days of receiving the final version of the product.
Eligibility for Refunds
Refunds will only be considered under the following conditions:
- The product or service does not match the description provided on our website.
- The product has technical issues that cannot be resolved by our support team.
- You have contacted us within the specified time frame (7 days for digital products and services).
How to Request a Refund
To request a refund, please contact our support team at designdotstore@gmail.com with the following information:
- Your order number.
- An explanation of the issue.
- Any relevant screenshots or documentation.
We will review your request and respond within 24 hours. If approved, refunds will be processed to the original payment method within 3-5 business days.
Non-Refundable Circumstances
- Change of mind after purchase.
- Failure to read the product or service description.
- Dissatisfaction due to personal preferences.
Contact Us
If you have any questions about our refund policy or need further assistance, please contact us at designdotstore@gmail.com.
Thank you for understanding and for being a valued customer of Design Dot Store!